Phone : (800) 256-0935 Fax: (903) 786-8211

Billing FAQs


Will I receive an invoice for my usage or do I have to calculate it myself?
The District will generate an invoice for all accounts that submit meter readings no later than 30 days after the end of the quarter. If you have not submitted your meter readings by that time, an invoice will not be generated. However, you are still responsible for submitting payment on time for the usage during the quarter. 

Is there a penalty if I do not submit my meter readings on time?
You may also be charged penalties for a major violation for failing to submit meter readings within the required time frame. The first violation fee is $500. The fee for a second violation within 3 years is $1000. A third violation within 3 years can result in a civil suit. Details on this can be found in Appendix A in the Permanent Rules.

What is the current fee schedule? How much will I owe?
The current fee schedule is available HERE.


Can I pay online? 
Yes. You will need to register on our eBill/ePay site, which is available HERE. If you do not have your account number or pin number, please call (800) 256-0935 and the staff will be happy to help you.

How do I report my meter readings?
Please visit THIS page for information on reporting your usage to the District.

Are there late fees if I do not pay my bill on time?
Yes. A late fee of 15% may be assessed after the bill is due. 

What if I feel my bill is not accurate?
Please call the District office at (800) 256-0935 to discuss any potential errors on billing or on submitted meter readings. The District can only correct errors we are made aware of, so please do not hesitate to ask any questions you may have regarding your billing. 

Can I report usage and be billed monthly instead?
Yes. Please make sure you have completed a Billing Information Form and marked that you would like to be billed on a monthly basis. In this case, you will need to make sure that your meter readings are submitted before the end of the following month, or no invoice will be generated. Your bills will not be considered late unless they are late per the quarterly billing cycle. For more questions regarding monthly billing, please call or email the office.

Billing

The District operates on a quarterly billing cycle. Meter readings must be submitted within 30 days of the end of the quarter. Late reports will be subject to a late fee of fifty dollars ($50) per billing account. Invoices will be generated within 15 days from the Water Production Report Deadlines and payment is due no later than 60 days from the end of the applicable quarterly billing period.


Report Usage and Billing Table

Applicable

Quarterly

Reporting

Period

Water Meter Reading Must

Occur and Be Recorded on

Monthly Meter Log Between

Water Production Report

Deadlines (Date by Which Report

of Monthly Usage Must be

Submitted to District)

Water Use Payment

Deadlines

Quarter 1:

January 1 to March 31

January 21 to February 10

February 18 to March 11

(additional day added into end of timeframe

to account for leap years)

March 21 to April 10

April 30
May 30

Quarter 2:

April 1 to June 30

April 20 to May 10

May 20 to June 10

June 20 to July 10
July 30
August 30

Quarter 3:

July 1 to September 30

July 21 to August 10

August 21 to September 10

September 20 to October 10
October 30
November 29

Quarter 4:

October 1 to December 31

October 21 to November 10

November 20 to December 10

December 21 to January 10
January 30

March 1*

*deadline automatically

extended by one day during

leap years for consistency