Phone : (800) 256-0935 Fax: (903) 786-8211
Will I receive an invoice for my usage or do I have to calculate it myself?
The District will generate an invoice for all accounts that submit meter readings no later than 30 days after the end of the quarter. If you have not submitted your meter readings by that time, an invoice will not be generated. However, you are still responsible for submitting payment on time for the usage during the quarter.
Is there a penalty if I do not submit my meter readings on time?
You may also be charged penalties for a major violation for failing to submit meter readings within the required time frame. The first violation fee is $500. The fee for a second violation within 3 years is $1000. A third violation within 3 years can result in a civil suit. Details on this can be found in Appendix A in the Temporary Rules.
What is the current fee schedule? How much will I owe?
The current fee schedule is available HERE.
Can I pay online?
Yes. You will need to register on our eBill/ePay site, which is available HERE. If you do not have your account number or pin number, please call (800) 256-0935 and the staff will be happy to help you.
How do I report my meter readings?
Please visit THIS page for information on reporting your usage to the District.
Are there late fees if I do not pay my bill on time?
Yes. A late fee of 15% may be assessed after the bill is due.
What if I feel my bill is not accurate?
Please call the District office at (800) 256-0935 to discuss any potential errors on billing or on submitted meter readings. The District can only correct errors we are made aware of, so please do not hesitate to ask any questions you may have regarding your billing.
Can I report usage and be billed monthly instead?
Yes. Please make sure you have completed a Billing Information Form and marked that you would like to be billed on a monthly basis. In this case, you will need to make sure that your meter readings are submitted before the end of the following month, or no invoice will be generated. Your bills will not be considered late unless they are late per the quarterly billing cycle. For more questions regarding monthly billing, please call or email the office.
January, February, March
Readings are due no later than April 30
Invoices will be generated no later than May 15
Payments are due no later than June 14
April, May, June
Readings are due no later than July 30
Invoices will be generated no later than August 14
Payments are due no later than September 13
The District operates on a quarterly billing cycle. Meter readings must be submitted within 30 days of the end of the quarter. Late reports will be subject to a late fee of fifty dollars ($50) per billing account. Invoices will be generated within 45 days from the end of the applicable quarterly billing period and payment is due no later than 75 days from the end of the applicable quarterly billing period.
July, August, September
Readings are due no later than October 30
Invoices will be generated no later than November 14
Payments are due no later than December 14
October, November, December
Readings are due no later than January 30
Invoices will be generated no later than February 14 (February 15 on a leap year)
Payments are due no later than March 14 (March 15 on a leap year)